A new paradigm for TA. Wanting it.
I probably should have known this all along. As vice president of retail for a footwear company it was clear that within our company stores, those most likely to succeed were the ones that had the most committed managers. The stores that maintained a healthy business were the ones paying attention to customers, taking advantage of opportunities and pressing my department for all the assistance it could provide. The managers that struggled, were the ones that complained; t